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To receive any of the Financial Credits described above, Customer must ClearBlade must contact ClearBlade Support at support@clearblade.com within 30 days from the time Customer becomes eligible to receive a Financial Credit. Customer must also provide ClearBlade with identifying information (e.g., region, developer id and and registry/system IDs) and the date and time those errors occurred. If Customer does not comply with these requirements, Customer will forfeit its right to receive a Financial Credit. If a dispute arises with respect to this SLA, ClearBlade will make a determination in good faith based on its system logs, monitoring reports, configuration records, and other available information, which ClearBlade will make available to Customer at Customer’s request.
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